cost and complexity of
implementation and
support
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure.
Plus, 10 credits per year
, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
Basic Care-
Minimum
recommended support
3-Year Support Plus 24
-For a higher return on your server and storage investment, HP Support Plus 24
provides integrated hardware and software support services designed specifically for your technology.
Available 24x7, this 3-year combined reactive support option delivers onsite hardware support and over-
the-phone software support around-the-clock. Leverage the full strength of HP Technology Services -
customers can trust the services professionals at HP to work collaboratively with them, putting our
strategic and technical know-how to work across their entire infrastructure.
Plus, 10 credits per year
,
select from an extensive menu of consultancy and technical services, such as onsite firmware upgrades,
health checks, assessments, and education. Plus, 10 credits per year, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education
Implementation
Installation
: HP Installation and Startup Service for StoreOnce Backup system. For efficient deployment
and integration into your environment, this service provides the necessary activities required to deploy
your StoreOnce Backup system. Benefits- Proper installation, configuration, and connection of the
StoreOnce Backup system is essential for managing your backup data and making it readily available when
needed
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-9557ENW.pdf
HP Proactive Select: Accelerate the ROI of your technology investment
HP Proactive Select is a flexible way to purchase services to fit your particular environment or situation.
Working with an HP Account Support Manager, you select a 'package' of services, from a wide range of
proactive services offered by HP spanning many technologies and processes-- such as onsite firmware
upgrades, health checks, assessments, and education. You tailor the service delivery to improve time-to-
production, optimize performance, or build in continuous improvements
The link to the datasheet is as follows:
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENW.pdf
HP Backup and Recovery Solution Service.
Professional backup and recovery planning that aligns with
customer's business needs and implementation. Benefits-HP's expertise with backup helps to reduce
project executive time and lower risk to the storage environment.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-7442EN.pdf
Remote
Support Tools
HP Insight Remote Support:
Available at no additional cost to all warranty, HP Care Pack Service and
service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring,
diagnosis and problem resolution.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
For more information
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
P Care Pack Services are sold by HP and HP Authorized Service Partners:
QuickSpecs
HP StoreOnce Backup systems
Service and Support, HP Care Pack, and Warranty Information
DA - 13218 Worldwide — Version 18 — September 28, 2012
Page 16
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